Shipping policy

At Silver Saaj, we aim to process and deliver every order safely and as quickly as possible.

Order Processing

Orders are usually processed within 1–2 business days after successful payment.
Orders placed on Sundays or public holidays may be processed on the next working day.
During launches, sales, festivals, or high-order periods, processing may take slightly longer.

Payment Options

Prepaid: Pay online securely using UPI, cards, net banking or wallets.
Cash on Delivery (COD): Available on orders up to ₹5,000. Pay in cash when your order is delivered.
COD availability may also depend on your PIN code and the courier partner’s serviceability.
We may contact you by phone or WhatsApp to confirm a COD order before dispatch. Unconfirmed orders may be cancelled.
If a COD order is refused at delivery, we may disable COD for future orders from that customer.

Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on your location and courier service availability.

Delivery timelines are estimates and may vary due to circumstances such as:

Courier delays
Weather conditions
Public holidays
Remote delivery locations
Operational or logistical disruptions

Silver Saaj cannot guarantee an exact delivery date once an order has been handed over to the courier partner.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before payment.

If free shipping is available as part of an offer or promotion, it will automatically apply according to the applicable terms.

Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email, phone number, or other available notification method.

Please allow some time for the courier tracking system to update after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including:

Name
House/flat number
Street/locality
City
State
PIN code
Active phone number

Silver Saaj will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Address Changes

If you need to change your delivery address, contact us as soon as possible before the order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

Failed Delivery / Return to Origin

If delivery cannot be completed because of:

Incorrect address
Customer being unavailable
Repeated unsuccessful delivery attempts
Refusal to accept the package

the shipment may be returned to us.

If the customer requests reshipment, additional shipping charges may apply.

Damaged or Tampered Package

If the outer package appears significantly damaged, opened, or tampered with at the time of delivery, we recommend recording the condition of the parcel before opening it.

A clear and continuous unboxing video is required if you need to report a damaged, defective, or incorrect product.

Any such issue must be reported within 24 hours of delivery, in accordance with our Returns & Refund Policy.

Delayed or Lost Shipments

If your shipment is significantly delayed or the tracking information has not updated for an unusual period, please contact us.

We will coordinate with the courier partner and assist you with the shipment status.

Delivery Coverage

We currently deliver to serviceable locations across India.

Delivery availability may depend on the courier partner's serviceability for your PIN code.

Contact Us

For questions regarding shipping, tracking, or delivery, contact:

Silver Saaj
Email: care@silversaaj.com

We will assist you with your order as quickly as possible.