Terms of service
Welcome to Silver Saaj. By accessing or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully.
Product Information
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All products are made from 925 Sterling Silver (hallmarked wherever applicable).
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Images shown may have slight color or lighting variations.
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Handmade items may have minor natural imperfections.
Orders & Payments
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Orders are confirmed only after successful payment.
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COD availability may vary by location.
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We reserve the right to cancel fraudulent or suspicious orders.
Shipping
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Standard delivery time: 3–7 working days (India).
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Delays may occur due to festivals, weather, or courier issues.
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Once shipped, the tracking details will be shared via SMS/email.
Returns & Replacement
We accept return/replacement only if the product is damaged on delivery.
Conditions:
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Mandatory unboxing video with outer seal visible.
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Issue must be reported within 24 hours of delivery.
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Product must be unused, unworn, and returned with box, pouch, tags, and bill.
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Return shipping instructions will be provided after approval.
Refund Method:
Refund will be processed to the original payment source only.
No Returns On
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Used or worn jewelry
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Size issues after wearing
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Lost or mismatched items
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Customer-damaged products
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Products without unboxing video
Exchange Policy
At this moment, we do not provide exchanges for size or preference.
Pricing & Offers
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Prices may change without prior notice.
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Discount codes cannot be combined.
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Limited-time offers are subject to availability.
Intellectual Property
All content including logo, images, and designs belong to Silver Saaj.
Unauthorized use is strictly prohibited.
Privacy
We value your privacy. Your data is used only for order processing and communication.
(Full Privacy Policy is mentioned separately.)
Contact
For any issues:
📩 support@silversaaj.com
📞 (Add number later)